Refund, Return and Repair Policy
At Jett Black, we like our customers to be completely satisfied with their purchase. Please read this Refund, Return and Repairs Policy prior to making a purchase, so you are familiar with our terms.
Change of Mind
Please choose carefully as refunds are not normally provided for a change of mind or wrong selection. Change of mind returns incur a 10% restocking fee and freight costs will be deducted from the refund. The customer is responsible for return postage back to Jett Black. We recommend using a delivery service that provide scanned tracking details for safe shipping.
If any goods arrive damaged, please email firstname.lastname@example.org with photos as soon as possible. Jett Black will repair or replace your product as required. If damage is present when the goods arrive, please do not accept delivery of the damaged product and advise couriers to return to sender. Items damaged through daily wear and tear are not considered to be faulty.
Refunds will be processed by Jett Black within 5 - 7 business days. You will be notified of the refund with email acknowledgement.
Where you have any questions or concerns, please contact us on (02) 8488 8116 or via email email@example.com.